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Category: project management

My Defining Customer Moments

August 14, 2011
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| Categories: Customer, Customer feedback, Dealing with customers, managing customer expectations, managing large projects, project management, SME, working with customers

I was recently asked to share some customer moments. One of my defining customer moments was during a project we were doing more than 10 years ago. This was a very large elearning project to convert huge amount of content to elearning in a short period of time. The times were short of the volume of work and everyone was under severe pressure. This included our client contact, who was also under pressure from her stakeholders and customers. As happens in elearning projects, we were expecting to get content from…

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Agile Instructional Design Team Structures

September 14, 2009
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| Categories: ADDIE, agile, Content Development, Development, eLearning, Instructional Design, project management, Rapid development

I have been reading about agile development lately. One of the key components of agile development is team structuring. Typically in large organizations, content development teams are organized either as functional teams or as project teams with larger organizations typically having functional structures in place. Agile methodology suggests a more project structure. Teams work dedicatedly for the project, preferably located close to each other. Having seen both functional team structures and project team structures, I believe both structures have their inherent strengths. Advantage Project Teams Projects can be completed faster.…

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